MARKETING AND SALES STRATEGIES

Safe is Too Risky

After nearly every talk I deliver I get questions and pushback about the idea of real-time communications. Sometimes it’s in the post-speech Q&A and other times people approach me privately.

What they say is very similar and more or less goes like this: “It’s very risky to communicate in real-time because in your haste you might say the wrong thing so I’m not comfortable with your ideas.”

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How's that working for you?

Posted by David Meerman Scott 03:53 PM on March 06, 2015

Because my books cover the new rules of reaching buyers directly in today’s real-time world, many people assume that I am against any and all traditional sales and marketing tools and techniques.

That’s not the case at all. I don’t think it is an either / or proposition. If something is working for you, by all means keep going! 

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When Venture Capitalists Are Worth Much More Than Their Money

In the VC world, there are people who are forward thinking, providing valuable advice to the management teams of portfolio companies. These are the VCs that you want to be associated with your start up.

And then there are VCs who are living the past who who therefore deliver terrible advice. If you’re looking for funding, beware of this latter group.

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Stonyfield Yogurt is Too Plain Vanilla

Posted by David Meerman Scott 01:34 PM on February 11, 2015

Quick. What’s different between these two different packages of Stonyfield yogurt?

If you’re like me, they look identical at first glance.

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Photographs of Real People Work Better than Inane Stock Photos

Posted by David Meerman Scott 12:56 PM on February 03, 2015

Over the past year, I’ve helped my mother evaluate senior living centers that also have memory care facilities for my father who is suffering with Alzheimer’s.

As I’ve checked out one site after another, I was disheartened by so many that used stock photos to depict the residents and staff. Ugh. I just don’t feel good about a place that doesn’t focus on reality.  A bunch of photos of generic happy seniors playing cards and riding bikes doesn’t give me a good feeling.

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8 Ways to Ruin Your Chance of Making a Sale [Infographic]

Buyers have more information at their fingertips than ever before, yet the same sales techniques which were appropriate for the 1980s are still being used today.

The world has changed, and organizations must avoid making the sales mistakes if they are to thrive.

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#FAIL: Hightail Holiday Offer Doesn’t Apply to Valued Existing Customers

I’m a “Pro” user of the Hightail (formerly YouSendIt) file sharing and storage service. I’ve been a loyal customer since January 2009, paying over $100 a year for my premium services.

This morning I received an email offer to the address I use to subscribe to Hightail with the subject line “Complete your list with our great discount.”

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The Hidden Dangers of CRM Systems and Sales Force Automation Platforms

Today buyers are in charge.

As you consider real-time technology to help you with agile, social selling, you’ll need to be very careful about the role of your Customer Relationship Management System (CRM) and Sales Force Automation (SFA) Platform because it is unlikely that agile, real-time social selling is optimized by software products designed before social networking was mainstream.

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The Sales and Service Disconnect

Posted by David Meerman Scott 10:15 AM on November 18, 2014

Here’s something curious: Many companies have completely different cultures and procedures for their customers depending upon which department is interacting with them.

The manner in which salespeople engage potential new customers when trying to win new business is often light-years removed from how these same customers are serviced by the company only months later.

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Sales Managers Must Adapt to the New Rules of Selling

In my past roles as a salesperson and later as a marketing executive at a handful of different companies, I interacted on a daily basis with sales managers up to the vice president level.

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David Meerman Scott

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