In 2002 I left a nice, safe corporate career to find my art, to discover my true self, and to live life as a freak.Read More
Several weeks ago, I wrote a blog post titled Terrible healthcare customer service. It was a rant based on my experience as a patient and as a family member of patients where I argued that the healthcare industry has the absolute worst customer service there is. That’s the bad news.
The good news is I’ve met clinicians who are doing fantastic customer service and today I introduce you to one.Read More
Several weeks ago I announced my newest book Marketing the Moon which I wrote with Rich Jurek. The book tells the story of the most successful marketing and public relations campaign in history, featuring heroic astronauts, press-savvy rocket scientists, enthusiastic reporters, deep-pocketed defense contractors, and Tang.Read More