This week, my new book The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business begins to ship from USA and Canada booksellers. The print edition will ship in the coming weeks from booksellers in other countries. The ebook formats like Kindle, Nook, Apple iBook, and Google Android are all available now.
The ways customers interact with the companies they do business with is being radically redefined like never before so today anyone working in customer service (and those who manage them) must possess entirely new skills. With Agile, Real-Time Customer Service, you will learn how to use the new rules of engagement to grow your business.